Refund & Refill Policy

At BuyRealIGComments, we take pride in delivering the highest quality Instagram comments, custom verbatim engagement, and account-safe growth in the industry. We want you to purchase with complete peace of mind.

Because our services comprise digital, non-tangible social media marketing campaigns, conventional physical goods return rules do not apply. Instead, we have structured a fair, transparent, and comprehensive two-layer guarantee:

• Layer 1 — The 30-Day Free Refill Guarantee: Proactive replenishment of any dropped comments for a full 30 days after delivery.
• Layer 2 — 100% Non-Delivery Money-Back Guarantee: A full refund if our systems are unable to initiate or complete your order within guaranteed timeframes.

Instagram periodically updates its underlying algorithms and conducts automated sweeps to clear inactive profiles. While our active-profile comments have a 99.8% stickiness rate, minor fluctuations can occasionally occur.

To safeguard your marketing investment, every comment order is backed by our 30-Day Free Refill Guarantee:

• Automated Monitoring: Our delivery engine checks post comment metrics after delivery to detect any drops and automatically queues replacements.
• Free Replenishment: Any drop detected within 30 days of purchase is refilled with brand new comments at zero additional charge.
• Manual Top-Up on Demand: If you notice a drop before our automated check runs, simply email [email protected] with your order number, and our team will dispatch a refill within 2 to 6 hours.

You are entitled to a full 100% refund of your purchase price under any of the following circumstances:

• Non-Delivery Within 24 Hours: If delivery has not commenced within 24 hours of order placement (and no communication regarding planned drip-feed scheduling was requested).
• Order Cancellation Before Processing: If you contact us to cancel your order before the campaign has moved into the "In Progress" or "Processing" status.
• System / Service Disruption: If an unforeseen platform outage on our side prevents us from completing the order.
• Irresolvable Deficiencies: If delivered comments cannot be sustained and our refill engine is unable to restore the agreed quantity within 72 hours of your notice.

In cases where a campaign has been partially delivered but cannot be completed in full (e.g., if you ordered 100 comments, 70 were successfully delivered, and technical limitations prevent fulfilling the remaining 30):

• We will calculate a pro-rata refund for the unfulfilled percentage of your package.
• Alternatively, you may elect to receive 120% of the remaining balance as store credit towards any future order.

To maintain fair operational pricing for all creators, refunds cannot be granted under the following circumstances:

• Account Switched to Private: Instagram prevents external comments on private accounts. If you switch your profile to private during an active order, delivery pauses and refunds cannot be issued unless you make the profile public again.
• Post Deleted or Archived: If you delete or archive your Instagram post while an order is being delivered or before our refill engine runs, we cannot deliver comments to a non-existent URL.
• Instagram Username Changed: If you change your Instagram handle mid-order without informing our support desk, the original post URL breaks.
• Incorrect or Invalid Post URL: If you supplied an invalid URL (e.g. a link to another platform, a broken link, or a link to a deleted story), we will pause the order and contact you. Refunds cannot be issued after comments have already been delivered to the URL you entered.
• Completed Orders Beyond 30 Days: Once 30 days have elapsed since delivery completion, the order is considered final and our 30-day refill guarantee concludes.

A quick reference guide for common scenarios and the corresponding remedy:

Once your refund request is approved by our billing department, the credit is immediately transmitted to the original payment method:

• Credit & Debit Cards (Stripe): 3 to 5 business days, depending on your bank's card settlement schedule.
• PayPal: 1 to 2 business days (funds appear immediately in your PayPal balance).
• Cryptocurrency Settlements: 2 to 6 hours sent to your designated wallet address, or instantly converted into store credit.

Refunds are always issued in the original currency of purchase (USD). We do not deduct any administrative or payment processing fees from approved refunds.

We strive for transparent, cooperative customer relationships. If you experience any dissatisfaction, delivery delay, or question regarding your billing:

Please contact our support desk directly before opening a bank dispute or payment chargeback.

Filing an unauthorized bank chargeback can freeze your account, delay your refund by up to 60 days while financial institutions review the case, and flag your Instagram handle on global anti-fraud registries. Our internal support team resolves 99.4% of customer inquiries within 24 hours with zero hassle.